Measuring quality of a chatbot response

A computer-implemented method, computer system, and computer program product for measuring a quality of a chatbot response. The present invention may include receiving one or more classifications, receiving a set of questions in a chatbot to be analyzed, filtering any question from the received set...

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Bibliographic Details
Main Authors Szczepanik, Grzegorz Piotr, Kalandyk, Piotr, Tkaczyk-Walczak, Agnieszka, Kompanowski, Hubert
Format Patent
LanguageEnglish
Published 17.09.2024
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:A computer-implemented method, computer system, and computer program product for measuring a quality of a chatbot response. The present invention may include receiving one or more classifications, receiving a set of questions in a chatbot to be analyzed, filtering any question from the received set of questions that is not related to an area of expertise of the chatbot, matching at least two questions from the received set of questions to each other, and applying at least one of the one or more classifications to the at least two matched questions. The one or more classifications may be based on a similarity of words and synonyms used in the at least two matched questions. The one or more classifications may be based on a similarity of intents of the at least two matched questions.
Bibliography:Application Number: US202117249522