Determining a category of a request by word vector representation of a natural language text string with a similarity value

• Main Authors: Marien, Michael, Evens, Sven, Chizi, Barak, Verstraete, Hans, D'Haen, Jeroen, Maheshwari, Rahul, Van Hertum, Pieter, Fripon, Frank
• Format: Patent
• Language: English
• Published: 30.04.2024
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

The current invention relates to a computer-implemented method for determining a category of a request provided by a user by means of a user device; said user device comprising connection means and means for receiving a request description relating to said request from said user; the method comprising a plurality of steps among which: receiving, from said user, said request description, by means of said device; uploading said request description to a server, said server having access to a database comprising a plurality of previously categorized requests each comprising a category and a vocabulary comprising a plurality of word vector representations; identifying, by said server, a plurality of component words belonging to a natural language text string comprised in said request description; obtaining, for at least one of said plurality of component words, an associated word vector representation from said vocabulary; and determining a request vector, based on said at least one obtained word vector representation.