Automatic selection of request handler using trained classification model
A computing device includes a processor and a medium storing instructions. The instructions are executable by the processor to: in response to a receipt of an electronic request comprising one or more structured data fields and one or more unstructured data fields, identify a set of previous electro...
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Main Authors | , , , , |
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Format | Patent |
Language | English |
Published |
16.04.2024
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Subjects | |
Online Access | Get full text |
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Summary: | A computing device includes a processor and a medium storing instructions. The instructions are executable by the processor to: in response to a receipt of an electronic request comprising one or more structured data fields and one or more unstructured data fields, identify a set of previous electronic requests using the one or more structured data fields of the received electronic request; train a probabilistic classification model using at least one structured data field of the identified set of previous electronic requests; execute the trained probabilistic classification model using the one or more unstructured data fields of the received electronic request; and automatically select a request handler using an output of the executed probabilistic classification model. |
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Bibliography: | Application Number: US201817054907 |