Dynamic test suite creation using event communications from customers

• Main Authors: Kern, Eric R, Finley, Brian E, El Andaloussi, Asmaa, Martinez Morales, Paola, Furda, Robert, Rangwalla, Firoz
• Format: Patent
• Language: English
• Published: 09.04.2024
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A method for dynamic test suite creation from event communications from customers includes receiving an event communication from a customer about an adverse event. The customer receives support for computing equipment over a management network from a support provider and the adverse event is regarding the computing equipment. The method includes analyzing the event communication using natural language processing to identify a potential cause of the adverse event and selecting one or more tests from a test library based on the identified potential cause of the adverse event. Each test of the tests is configured to test a portion of the computing equipment to lead to identification of a cause of the adverse event. The method includes automatically initiating the selected one or more tests through the management network and analyzing test results from execution of the selected one or more tests to identify a cause the adverse event.