Chat bot control device, chat bot control method, and chat bot control device system

A chat bot capable of seamlessly acquiring, in response to user input in a chat session, information necessary for an appropriate chat scenario for assisting the user from an external system and dynamically generating a chat scenario. Accordingly, the chat bot control device includes an external dat...

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Main Authors Kudo, Nobuo, Yoshitake, Michiori, Ohta, Natsuki, Toyoba, Yoshimitsu, Ichihara, Tomoharu, Iwasaki, Shinya, Fukushima, Hiroto, Iikura, Ken, Tsumura, Naoya
Format Patent
LanguageEnglish
Published 24.10.2023
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:A chat bot capable of seamlessly acquiring, in response to user input in a chat session, information necessary for an appropriate chat scenario for assisting the user from an external system and dynamically generating a chat scenario. Accordingly, the chat bot control device includes an external data acquisition unit for acquiring, in a chat session between a user and a chat bot, chat scenario creation data for generating a chat scenario from a predetermined external system based on a first input from the user; a scenario generation unit for generating, based on the chat scenario creation data, a first chat scenario that specifies transitions of a dialogue between the user and the chat bot using predetermined scenario conversion logic that defines a chat scenario generation pattern; and a scenario execution unit for executing the first chat scenario in the chat session.
Bibliography:Application Number: US202017793898