Scalable systems and methods for discovering and documenting user expectations

Techniques are described herein for selecting, curating, normalizing, enriching, and synthesizing the results of user experience (UX) tests. In some embodiments, a system identifies a set of expectation elements associated with one or more UX tests. An expectation element may specify, using unstruct...

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Bibliographic Details
Main Authors Garvey, Dustin, McMurray, Mary, Muto, Janet, Delaney, Laurie, Walsh, Shannon, Sieber, Hannah, Yau, Jessica, Chiang, Frank, Montaquila, Nick, Stewart, Alexa, Gibson, Joseph, Aguilera García, Andrea Paola, Shaer, Nitzan, Hoang, Charlie
Format Patent
LanguageEnglish
Published 05.09.2023
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:Techniques are described herein for selecting, curating, normalizing, enriching, and synthesizing the results of user experience (UX) tests. In some embodiments, a system identifies a set of expectation elements associated with one or more UX tests. An expectation element may specify, using unstructured data that does not conform to a schema, an expectation for a user experience and a respective outcome for the user experience. A themer model may generate predictions that map the respective expectation elements to a theme from a theme schema, which may include a plurality of themes. A selector model may generate selection scores for the expectation elements. The predicted themes and selection scores may be used to render user interfaces and/or trigger other actions directed to optimizing a product's design.
Bibliography:Application Number: US202217981249