System and method for presentation of remote vehicle diagnostics and service guidance through a local vehicle service system

• Main Authors: Strege, Timothy A, Colarelli, III, Nicholas J, Brauer, Blackford F, Silver, James Kaleb
• Format: Patent
• Language: English
• Published: 08.08.2023
• Subjects: ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE; CHECKING-DEVICES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; GENERATING RANDOM NUMBERS; PHYSICS; REGISTERING OR INDICATING THE WORKING OF MACHINES; TIME OR ATTENDANCE REGISTERS; VOTING OR LOTTERY APPARATUS; WIRELESS COMMUNICATIONS NETWORKS

A system and method for vehicle technician communication utilizing a local vehicle service system operatively coupled to a remote vehicle service system via a network connection. The system enables bi-directional communication between the local service technician and a service specialist associated with the remote vehicle service system by configuring the local vehicle service system with software instructions and hardware to provide a communication interface, such as a software app, graphical user interface, or teleconference functionality. Using the communication interface, the service specialist can: (1) guide the local technician through the initial process of establishing a connection between the vehicle undergoing service or inspection and the remote vehicle service system; (2) direct necessary actions during a diagnostic analysis of the vehicle, such as turning on the vehicle's engine, turning a steering wheel, etc.; and (3) convey results of the vehicle diagnostic analysis in verbal, written, or visual form.