System and method for emergency call taker mental health improvement

Techniques for emergency call taker mental health improvement are provided. Incident scene related media that captures a visual representation of a scene associated with an incident is received. At least one object shown in the incident related media that may cause emotional distress to an emergency...

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Bibliographic Details
Main Authors Wei Ling, Cecilia Liaw, Sim, Moh Lim, Lim, Bing Qin
Format Patent
LanguageEnglish
Published 29.03.2022
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
HANDLING RECORD CARRIERS
IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
PHYSICS
PICTORIAL COMMUNICATION, e.g. TELEVISION
PRESENTATION OF DATA
RECOGNITION OF DATA
RECORD CARRIERS
TELEPHONIC COMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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Summary:Techniques for emergency call taker mental health improvement are provided. Incident scene related media that captures a visual representation of a scene associated with an incident is received. At least one object shown in the incident related media that may cause emotional distress to an emergency call taker that will view the incident related media is determined. The object is obscured in the incident scene related media to create obscured incident related media. A textual description of the object is generated. The textual description of the object is included in the obscured incident related media. The obscured incident related media is displayed to the emergency call taker.
Bibliography:Application Number: US202017118643