System and method for automated contact center agent workstation testing
A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, execu...
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Main Author | |
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Format | Patent |
Language | English |
Published |
22.12.2020
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Subjects | |
Online Access | Get full text |
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Summary: | A system for automated contact center agent thick client workstation testing. The invention uses a workstation test execution manager. The workstation test execution manager acts as the interface between the client interaction software systems testing system and analyst controlled test device, executes an extensive set of robust test directive commands with underlying routines to be used to specify test conditions without the use of programming ability on the part of the analyst, uses a robust set of report item and format choice designators to allow easy selection of a range of report content and styles. |
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Bibliography: | Application Number: US201916392504 |