Sensor-based customer arrival detection

• Main Authors: Lin, Sheng-Wei, Zelenskiy, Lev, Eather, James Lance, Neville, Michael John, Hapgood, Ryan, Silchanka, Uladzimir, Edwards, Alexander, Ducrou, Jon R
• Format: Patent
• Language: English
• Published: 01.09.2020
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; GYROSCOPIC INSTRUMENTS; MEASURING; MEASURING DISTANCES, LEVELS OR BEARINGS; NAVIGATION; PHOTOGRAMMETRY OR VIDEOGRAMMETRY; PHYSICS; SURVEYING; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TESTING

Upon receiving an indication that a customer is initiating travel to a merchant location to pick up one or more items, sensor data may be obtained by, and received from, a customer device of the customer. After the customer has arrived at the merchant location, the customer may be greeted or otherwise interacted with and a corresponding interaction time may be determined. The service provider may identify one or more stop events based on the sensor data, where a stop event indicates that a customer stopped while in transit to the merchant location. A most recent stop event prior to the interaction time may constitute the customer arriving/stopping at the merchant location, and a corresponding arrival time may be estimated. A wait time of the customer may be determined based on a difference between the interaction time and the arrival time.