Intent identification for agent matching by assistant systems

• Main Authors: Dumoulin, Benoit F, Liu, Baiyang, Garcia Jurado Suarez, Carlos, Liu, Xiaohu
• Format: Patent
• Language: English
• Published: 01.09.2020
• Subjects: ACOUSTICS; CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

In one embodiment, a method includes receiving a user request associated with one or more domains from a client system associated with a first user, parsing the user request to identify one or more semantic-intents are associated with the one or more domains and one or more slots, identifying, based on a ranker model, one or more dialog-intents associated with the user request based on the one or more semantic-intents and slots and context information associated with the user request, wherein each dialog-intent is a sub-intent of one or more of the semantic-intents, determining one or more agents for executing one or more tasks associated with the one or more dialog-intents respectively, and sending instructions for presenting a communication content information returned from the one or more agents responsive to executing the one or more tasks responsive to the user input to the client system.