Automatic visual display of audibly presented options to increase user efficiency and interaction performance

Users' interaction performance with an automated voice system is improved, as is users' efficiency, by visually displaying options audibly presented by the automated voice system, thereby enabling users to interact with the system more quickly and accurately. Options can be obtained from a...

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Bibliographic Details
Main Authors Koul, Anirudh, Vemuri, Vinay Vyas
Format Patent
LanguageEnglish
Published 03.03.2020
Subjects
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
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Summary:Users' interaction performance with an automated voice system is improved, as is users' efficiency, by visually displaying options audibly presented by the automated voice system, thereby enabling users to interact with the system more quickly and accurately. Options can be obtained from a centralized audible menu database with the communicational identifier utilized to establish a communication connection with the automated voice system. The database is populated from crowdsourced information, provided when users establish communicational connections with portions of automated voice systems whose options have not yet been stored in the database, and then transcribe the options that are audibly presented by the automated voice system. Transcription of audibly presented options likewise serves as a double check to verify options already displayed. User interaction generates a subsequent communicational connection, with a different communicational identifier, to a different portion of the automated voice system, re-triggering the mechanisms.
Bibliography:Application Number: US201514711758