Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call
A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered,...
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Main Authors | , , , , , |
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Format | Patent |
Language | English |
Published |
11.06.2019
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Subjects | |
Online Access | Get full text |
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Summary: | A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person. |
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Bibliography: | Application Number: US201715816442 |