Methods and systems for dynamically managing access to devices for resolution of an incident ticket

• Main Authors: Balasubramanian, Ramkumar, Venkataraman, Arthi
• Format: Patent
• Language: English
• Published: 27.11.2018
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

In one embodiment, an access management system for dynamically managing access to one or more devices for resolution of an incident ticket associated with the one or more devices is disclosed. The access management system comprises a processor and a memory communicatively coupled to the processor. The memory stores processor instructions, which, on execution, causes the processor to identify an incident ticket type by analyzing data associated with the incident ticket. The processor is caused to determine one or more access parameters based on the incident ticket type. The one or more access parameters comprises a device type, an application software run on a device, a system software run on a device, a security privilege to access the device, and time duration to access the device. Further, the processor is caused to provide the access to the one or more devices based on the one or more access parameters.