Customer support system

A customer support system for improving the technique of a person engaged in business is intended to reduce the cost for a technical training support and to enhance the training effect. The customer support system is constructed to comprise: a computer system for introducing training contents from a...

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Bibliographic Details
Main Authors SHIROMARU, ISAO, SUGINOHARA, NORIAKI, OHNO, HIROAKI, KATAGIRI, MITSUO
Format Patent
LanguageEnglish
Published 11.04.2004
Edition7
Subjects
ADVERTISING
APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND,DEAF OR MUTE
CALCULATING
COMPUTING
COUNTING
CRYPTOGRAPHY
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
DIAGRAMS
DISPLAY
EDUCATION
EDUCATIONAL OR DEMONSTRATION APPLIANCES
ELECTRIC DIGITAL DATA PROCESSING
GLOBES
PHYSICS
PLANETARIA
SEALS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:A customer support system for improving the technique of a person engaged in business is intended to reduce the cost for a technical training support and to enhance the training effect. The customer support system is constructed to comprise: a computer system for introducing training contents from a service providing side to a customer side through a computer network; an instructor training facility for training an instructor on the basis of the training contents; and a remote technique training support device for the instructor, for supporting the technical training of the customer side from the service providing side through the computer network.
Bibliography:Application Number: TW20030101773