Security customer service system and method thereof

• Main Authors: CHEN, YU-MING, HSIEH, WENING, HSU, TE-MING, HSU, SUNG-YUAN, CHUANG, HUI-TING
• Format: Patent
• Language: Chinese; English
• Published: 16.02.2024
• Subjects: ACOUSTICS; CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; MUSICAL INSTRUMENTS; PHYSICS; SPEECH ANALYSIS OR SYNTHESIS; SPEECH OR AUDIO CODING OR DECODING; SPEECH OR VOICE PROCESSING; SPEECH RECOGNITION; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A security customer service system and method thereof are provided in this disclosure. The security customer service method includes receiving a telephone call from a terminal device to establish a call connection; obtaining at least one voice signal through the call connection; semantically analyzing the at least one voice signal to generate a cognitive message, wherein the cognitive message includes customer information and service demand information; and executing a corresponding security service procedure of a plurality of security service procedures according to the service demand information. The plurality of security service procedures include a security enable procedure and a security disable procedure. The security enable procedure sets a security status of a security system corresponding to the customer information to an active status through the internet. The security disable procedure sets the security status of the security system corresponding to the customer information to a deactivate status t