Processing and reporting system for problematic international telecommunication dedicated line

• Main Authors: XU, KAI-SHENG, LIN, YUE-XIAN, LIU, MIN
• Format: Patent
• Language: Chinese; English
• Published: 01.10.2015
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TELEPHONIC COMMUNICATION

Disclosed is a processing and reporting system for a problematic international telecommunication dedicated line. Firstly, it receives an equipment problem event of a telecommunication network management system, takes out an affected circuit after analysis, then obtains the dedicated line number thereof after further analysis, and determines the customer information and customer ranking of the concerned problem through the dedicated line number and customer information calculation. According to the determined customer information and customer ranking of the concerned problem, the system automatically executes related actions or gives a hint to an operator to execute an action correspondingly in accordance with different rankings. If the customer is determined to be important, the problem processing procedure taken down by the operator is reported to a customer service system, so that a customer service officer can directly show consideration for the customer or reply to the customer rapidly when the customer r