RESERVATION METHOD AND SYSTEM WITH IMPROVED PNR HANDLING

The method and system according to a preferred embodiment of the present invention allows storing and proposing a list of saved quotes, referred to as Offers, together with the PNR. These Offers once created can be communicated to the passenger, so he could access them and make his choice in a cross...

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Main Authors GADEYNE, PIERRE, PELISSIER, MARC, BRUN, PIERRE, LEDROIT, FRANCOIS, CHARRAT, CHRISTEL
Format Patent
LanguageEnglish
Published 30.10.2013
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:The method and system according to a preferred embodiment of the present invention allows storing and proposing a list of saved quotes, referred to as Offers, together with the PNR. These Offers once created can be communicated to the passenger, so he could access them and make his choice in a cross-channel, interactive dialog with the proposing agent. Standard PNR have been enhanced to accommodate quotations / offers on top of firm bookings. As well as making the search efforts of the user persistent and re-usable, the inclusion of quotation in the PNR makes them accessible via all the distribution channels and gives to this invention a full cross-channel dimension. This new functionality represents as well a huge enhancement in the Travel Agent work flow, since the saving of all the pre-booking activity is now automated and traceable, by the agent himself (for follow-up and confirmation purpose) and eligible for sending to commonly used Mid-Office and reporting systems.
Bibliography:Application Number: SG20130066733