APPARATUS FOR PROCESSING APARTMENT COMPLAINTS USING ARTIFICIAL INTELLIGENCE CHATBOT AND METHOD THEREOF

• Main Author: AHN, JAE SEONG
• Format: Patent
• Language: English; Korean
• Published: 08.03.2022
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION; WIRELESS COMMUNICATIONS NETWORKS

The present invention relates to a method for processing apartment complaints using an artificial intelligence-based chatbot service and an apparatus thereof. The complaint processing method of the present invention has the advantage of providing a 24-hour complaint processing service without a need for apartment management personnel by analyzing conversation using an interactive service with a user and providing the complaints. 본 발명은 인공지능 기반의 챗봇 서비스를 이용한 공동주택 민원처리 서비스 방법 및 그 장치에 관한것으로 본 발명의 민원처리 서비스는 사용자와 대화형 서비스를 이용하여 대화를 분석하고 그에 따른 민원을 제공함으로써 공동주택 관리인력 없이도 24시간 민원처리 서비스를 제공할 수 있는 장점이 있다.