Call blocking system for call center and its operation method

An object of the present invention is to provide a call blocking system for a call center that forcibly terminates a call after sending a stored guidance message to a malicious customer without a private exchange by separately storing a voice message for guidance in the phone of a counselor, and its...

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Bibliographic Details
Main Author KIM WOONG JIN
Format Patent
LanguageEnglish
Korean
Published 14.02.2022
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Summary:An object of the present invention is to provide a call blocking system for a call center that forcibly terminates a call after sending a stored guidance message to a malicious customer without a private exchange by separately storing a voice message for guidance in the phone of a counselor, and its operation method. The call blocking system includes a customer phone, a counselor phone, and a counselor computer. The counselor phone has a call blocking button and a control part. 본 발명은 상담원 전화기에 안내용 음성멘트를 별도로 저장함으로써 사설 교환기 없이도 악성 고객에게 저장된 안내 멘트를 송출한 후 통화를 강제로 종료시키기 위한 콜센터용 통화 차단 시스템 및 이의 운용 방법을 제공하는데 그 목적이 있다.
Bibliography:Application Number: KR20210086746