AUTOMATED REFUND OF TRAVEL DOCUMENT SUBSEQUENT TO INVOLUNTARY EXCHANGE

• Main Authors: VERNET JEROME, PHILIPPON JEREMY, LAFFITTE ANATOLE, PATTARD PIERRE, COLLENDAVELLOO YAN
• Format: Patent
• Language: English; Korean
• Published: 17.06.2015
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A method, an apparatus, and a program product automatically perform a refund operation for an involuntary exchange document. The refund operation utilizes monetary information from an original document from which the involuntary exchange document was generated in determining the refund amount. By doing so, the refund operation may be automated, thereby reducing the required expertise and/or training for an end user such as an agent, and further reducing the amount of time required to complete the refund operation. 본발명은, 비자발적인 교환 문서에 대한 환불 동작을 자동적으로 수행하는 방법, 장치 및 프로그램 제품에 관한 것이다. 환불 동작은 환불 금액을 결정할 때 비자발적인 교환 문서가 생성된 오리지널 문서로부터 자금 정보를 사용한다. 이렇게 함으로써, 환불 동작은 자동화되어, 직원과 같은 최종 유저에 전문 지식 및/또는 트레이닝의 요구를 감소시키고, 나아가 환불 동작을 완료하는데 드는 시간을 감소시킬 수 있다.