INFORMATION PROCESSING DEVICE, INFORMATION PROCESSING METHOD, AND COMPUTER PROGRAM

• Main Authors: IZUMI YUKO, SHUTO MITSUKO
• Format: Patent
• Language: English; Japanese
• Published: 18.06.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

To provide a technique for suitably supporting a support-requesting person (requester).SOLUTION: A request support device 16 accepts a support request from a requester terminal 12. The request support device 16 provides the requester terminal 12 with a plurality of questions with different modes. The request support device 16 also estimates a level of determination capability of the requester on the basis of a reply of the requester to a question. In addition, the request support device 16 determines a task to be requested to a supporter on the basis of the estimated level of determination capability of the requester.SELECTED DRAWING: Figure 1 【課題】支援を要請する人（要請者）を好適に支援する技術を提供する。【解決手段】要請支援装置１６は、要請者端末１２からの支援要請を受け付ける。要請支援装置１６は、要請者端末１２に、様式が異なる複数の質問を提供する。要請支援装置１６は、質問に対する要請者の回答に基づいて、要請者の判断能力の程度を推定する。要請支援装置１６は、推定された要請者の判断能力の程度に基づいて、支援者に要請するタスクを決定する。【選択図】図１