PURCHASE SUPPORT METHOD, DEVICE THEREFOR, AND PROGRAM THEREFOR

• Main Authors: UJIIE NORIAKI, SAITO KOKICHI
• Format: Patent
• Language: English; Japanese
• Published: 21.05.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

To provide a purchase support method, a device therefor, and a program therefor that can provide customer-reception service incentive to a store staff member and a salesperson outside a store.SOLUTION: A service management device determines, on the basis of customer-reception information by a salesperson, product or service by a sale relation person who has provided customer-reception service, and purchase history information, whether a product or service by the customer is due to customer-reception service by the sale relation person. The service management device generates, when determining that the product or service by the customer is due to the customer-reception service, association information that associates the customer, the product or service purchased by the customer, and the sale relation person.SELECTED DRAWING: Figure 1 【課題】 店舗スタッフや店舗外の販売員に接客のインセンティブを与えることができる購買支援方法、その装置及びそのプログラムを提供する。【解決手段】販売員による顧客接客情報と、顧客を接客した販売関係者に係る商品・サービスと、購入履歴情報とを基に、前記顧客による商品・サービスが前記販売関係者の接客に起因したものであるかをサービス管理装置が判断する。接客に起因したものであると判断した場合に、前記顧客と、当該顧客が購入した前記商品又はサービスと、前記販売関係者とを関連付けた関連付け情報を前記サービス管理装置が生成する。【選択図】図１