INFORMATION PROCESSING METHOD, INFORMATION PROCESSING PROGRAM, AND INFORMATION PROCESSING SYSTEM

To provide an information processing apparatus which avoids, when discouraging a user who is willing to cancel a service from cancellation through interactions with a chatbot, a situation in which the user is forced to retract his or her intention to cancel the service.SOLUTION: In an information pr...

Full description

Saved in:
Bibliographic Details
Main Authors MORIKAWA TOMOKI, TSUMOTO KAI
Format Patent
LanguageEnglish
Japanese
Published 11.05.2023
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
Online AccessGet full text

Cover

More Information
Summary:To provide an information processing apparatus which avoids, when discouraging a user who is willing to cancel a service from cancellation through interactions with a chatbot, a situation in which the user is forced to retract his or her intention to cancel the service.SOLUTION: In an information processing method, a bot display unit 0201 displays a chatbot on a predetermined page. A predetermined information acquisition unit 0202 receives, in accordance with an output of information through the displayed chatbot, an input reception of predetermined information including identification information for identifying a user. A transaction result information acquisition unit 0203 acquires, using the received identification information, transaction result information which is information on transaction records of the user regarding a commodity or a service. An interaction control unit 0204 controls outputting information through the chatbot based on the acquired transaction result information. A response acquisition unit 0205 acquires a response of the user to the output of the controlled information.SELECTED DRAWING: Figure 2 【課題】サービスを解約しようとしたユーザに対し、チャットボットとの対話を通じて、解約を思いとどまらせようとする場合、解約意思の撤回を無理やり迫るものにもなりかねない場合があることを回避する情報処理方法、プログラム及びシステムを提供する。【解決手段】情報処理方法において、ボット表示部０２０１は、所定のページ上にチャットボットを表示させる。所定情報取得部０２０２は、表示されたチャットボットを通じた情報の出力に応じて、ユーザを識別するための情報である識別情報を含む所定の情報の入力受付を受け付ける。取引実績情報取得部０２０３は、入力を受け付けた識別情報を用いて、ユーザの商品又は役務の取引実績に関する情報である取引実績情報を取得する。対話制御部０２０４は、取得した取引実績情報に基づきチャットボットを通じた情報の出力を制御する。反応取得部０２０５は、制御された情報の出力に対するユーザの反応を取得する。【選択図】図２
Bibliography:Application Number: JP20210175064