CALL SYSTEM

• Main Author: MATSUURA YOICHI
• Format: Patent
• Language: English; Japanese
• Published: 12.08.2022
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

To provide a call system capable of reliably reporting an incoming call to a receiver and capable of reporting a caller of an absence of a receiver without delay.SOLUTION: A call system includes: a call management system connected to an information and communication network for managing to answer incoming calls; transfer means 1 to forward the incoming call to the call management system 2; and a receiver portable terminal B receiving an incoming call received by the call management system 2. The call management system 2 includes: a forwarding destination master to store transfer destination information including a receiver identification mark and the address of a receiver terminal B; reception support means 7 performing information providing guidance that promotes a caller to provide personal identification information and receiver information and detecting personal identification information and receiver information according to the information providing guidance; receiver management means 10 verifying the receiver information and the forwarding destination master and outputting matched forwarding destination information; and contact means 11 to forward an incoming call to a receiver portable terminal B having an address included in forwarding destination information obtained from the receiver management means 10.SELECTED DRAWING: Figure 1 【課題】 取次先に着信を確実に報知することができ、不在を遅滞なく発信者に知らせることができる呼出システムの提供。【解決手段】 着信の取次管理のために情報通信網に接続された呼出管理システムと、着信を呼出管理システム２に転送する移管手段１と、呼出管理システム２で取り次がれた着信を受ける取次先携帯端末Ｂを備え、呼出管理システム２に、取次先の識別標識及び取次先端末Ｂのアドレスを含む転送先情報を保持する転送先マスタと、発信者に人定情報及び取次先情報の提供を促す情報提供誘導を行うと共に、情報提供誘導に副って人定情報及び取次先情報を検出する受付支援手段７と、取次先情報と転送先マスタを照合し合致した転送先情報を出力する取次先管理手段１０と、取次先管理手段１０から得た転送先情報が含むアドレスの取次先携帯端末Ｂに着信を転送する連絡手段１１とを備える呼出システム。【選択図】 図１