AUTOMATED TRANSACTION DEVICE AND ALTERNATIVE SERVICE PROVISION METHOD FOR AUTOMATED TRANSACTION DEVICE

• Main Author: SATO ISAO
• Format: Patent
• Language: English; Japanese
• Published: 02.09.2021
• Subjects: CALCULATING; CHECKING-DEVICES; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; HANDLING OF COINS OR OF PAPER CURRENCY OR SIMILAR VALUABLEPAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING,DISPENSING, CHANGING OR DEPOSITING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

To allow for providing an alternative service in the event of a banknote jam.SOLUTION: An automated transaction device 10 includes a control unit 11 and a plurality of processing units. A card processing unit 14 receives a card from a customer and reads an account number stored in the card. A display reception unit 13 receives a password and a withdrawal amount from the customer. The control unit 11 transmits the account number, the password, and the withdrawal amount to a management device 30, receives a withdrawal permission of the withdrawal amount from the management device 30, notifies a banknote processing unit 15 of an instruction to withdraw the banknotes with the withdrawal amount, transmits to the management device 30 the withdrawal amount and information that a failure has occurred when receiving a notification from the banknote processing unit 15 that a banknote jam has occurred, receives alternative service information from the management device 30, allows the display reception unit 13 to indicate that an alternative service will be provided based on the alternative service information, and allows a receipt processing unit 16 to issue a voucher for the alternative service when the selection of receiving the alternative service is accepted through the display reception unit 13.SELECTED DRAWING: Figure 1 【課題】紙幣詰まりが発生した場合に代替するサービスを提供できる。【解決手段】自動取引装置１０は、制御部１１と複数の処理部を備える。カード処理部１４は、顧客からカードを受け付け、カードに記憶された口座番号を読み取る。表示受付部１３は、顧客から暗証番号と出金金額とを受け付ける。制御部１１は、口座番号と、暗証番号と、出金金額とを管理装置３０に送信し、管理装置３０から出金金額の出金許可を受信し、出金金額の紙幣を出金する指示を紙幣処理部１５に通知し、紙幣詰まりが発生した旨の通知を紙幣処理部１５から受け付けた場合、出金金額と障害が発生した旨の情報を管理装置３０に送信し、管理装置３０から代替サービス情報を受信し、代替サービス情報に基づき代替サービスを提供する旨を表示受付部１３に表示させ、表示受付部１３を介して代替サービスの受領の選択を受け付けた場合、代替サービスの引換券をレシート処理部１６に発券させる。【選択図】図１