METHOD FOR DETERMINING REGISTERED QUESTION SENTENCE, COMPUTER PROGRAM, AND INFORMATION PROCESSOR

• Main Authors: FUJIWARA HIROKI, UMAGOE TAKASHI, SUDO KENTARO
• Format: Patent
• Language: English; Japanese
• Published: 10.06.2021
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

To provide a method for determining a registered question sentence, a computer program, and an information processor that can determine whether a question sentence registered in a database is appropriate.SOLUTION: The method for determining a registered question includes: storing input question sentences having been input, in a server device 1; calculating the similarity between question sentences registered in a database (FAQDB) 2 and the stored input question sentences; calculating an evaluation value of a registered question sentence on the basis of variations in the input question sentences similar to the registered question sentence; and determining whether the registered question sentence is appropriate on the basis of the calculated evaluation value. The management terminal device 3 displays a registered question sentence determined to be inappropriate, input question sentences similar to the registered question sentence, and the feature of the input question sentences.SELECTED DRAWING: Figure 1 【課題】データベースに登録された登録済質問文の適否を判定する登録済質問文判定方法、コンピュータプログラム及び情報処理装置を提供する。【解決手段】登録済質問文判定方法は、サーバ装置１において、入力を受け付けた入力質問文を記憶し、データベース（ＦＡＱＤＢ）２に登録された登録済質問文と記憶した入力質問文との類似度を算出し、登録済質問文に類似する入力質問文のばらつきに基づき、登録済質問文の評価値を算出し、算出した評価値に基づいて登録済質問文の適否を判定する。管理者端末装置３は、不適と判定した登録済質問文と、当該登録済質問文に類似する入力質問文と、当該入力質問文の特徴とを表示する。【選択図】図１