QUALIFIED PERSON MANAGEMENT CONTROL DEVICE AND QUALIFIED PERSON MANAGEMENT CONTROL PROGRAM

• Main Authors: MATSUMOTO KATSUYA, TANABE YASUO, OKANO TAKASHI
• Format: Patent
• Language: English; Japanese
• Published: 26.11.2020
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

To provide a customer support terminal device that can swiftly dispatch a work execution person even if work is a special work that requires qualification when a gas-related work is accepted and a work execution person in charge of an area is dispatched.SOLUTION: A customer support terminal device 16 includes a selection unit 32, a determination unit 30, and a condition setting unit 36. The selection unit 32 selects a work execution person based on information indicating a work execution site and a set condition. The determination unit 30 determines whether work requested by a customer is a special work handled by a work execution person having a special qualification when the selection unit 32 selects the work execution person. When the determination unit 30 determines that it is the special work, the condition setting unit 36 sets the condition in the selection unit 32 so as to select the work execution person based on a qualification database 84DB in which information on the special work and information on work execution people having qualification capable of executing the special work are stored in association.SELECTED DRAWING: Figure 2 【課題】ガス関連業務を受け付け、担当エリアの業務遂行担当者を派遣する場合に、当該業務が資格を必要とする特別業務の場合であっても、迅速に業務遂行担当者を派遣することができる顧客対応端末装置を提供する。【解決手段】顧客対応端末装置１６は、選出部３２と判定部３０と条件設定部３６とを備える。選出部３２は、業務遂行現場を示す情報及び設定された条件に基づいて、業務遂行担当者を選出する。判定部３０は、選出部３２で業務遂行担当者を選出する場合に、顧客から依頼された業務が、特別の資格を有する業務遂行担当者が担当する特別業務か否かを判定する。条件設定部３６は、判定部３０で特別業務であると判定された場合は、特別業務に関する情報と当該特別業務を遂行可能な資格を有する業務遂行担当者情報とが対応されて格納された資格データベース８４ＤＢに基づいて業務遂行担当者を選出するように、選出部３２における条件を設定する。【選択図】図２