FAQ CREATION SUPPORT METHOD AND FAQ CREATION SUPPORT SYSTEM

• Main Authors: SOEDA YUKI, YAMAMOTO YOKO, YOKOYAMA ATSUHIRO, MURATA AKINORI, KOJIMA GOSHI
• Format: Patent
• Language: English; Japanese
• Published: 23.04.2020
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

To provide an FAQ creation support method for efficiently creating an FAQ and concurrently effectively utilizing the FAQ.SOLUTION: According to an embodiment of the present invention, there is provided an FAQ creation support method which is implemented by: masking a part of each of a plurality of pieces of question and answer information stored in a storage unit on the basis of a predetermined masking condition; creating first similar information between the masked question and answer information and other question and answer information, and second similar information between the masked question and answer information and an already created FAQ; and creating priority information for creating an FAQ about the masked question and answer information on the basis of the first similar information and the second similar information.SELECTED DRAWING: Figure 2 【課題】効率的にＦＡＱを作成するとともに、ＦＡＱを有効に利用するＦＡＱ作成支援方法を提供する。【解決手段】本発明の一実施形態によれば、記憶部に蓄積された複数の質問回答情報の各々の一部を所定のマスキング条件に基づいてマスキングし、前記マスキングされた質問回答情報に対して他の前記質問回答情報との間の第１類似情報、および既に作成されたＦＡＱとの間の第２類似情報を生成し、前記第１類似情報および前記第２類似情報に基づいて前記マスキングされた質問回答情報についてのＦＡＱを作成するための優先度情報を生成する、ＦＡＱ作成支援方法が提供される。【選択図】図２