SUPPORT DEVICE, CONTROL METHOD OF SUPPORT DEVICE AND PROGRAM

• Main Authors: KOKOKAWA TOMOHIRO, MAEDA YUJI, ICHINOSE FUMIAKI, KOSAKA NAOKO, KOYAMA AKIRA
• Format: Patent
• Language: English; Japanese
• Published: 15.12.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

PROBLEM TO BE SOLVED: To efficiently extract a case to be examined.SOLUTION: A crisis coping business support device 100 being a support device comprises: an activity log accumulation part 111 for accumulating an activity log containing a coping state to a case, coping start date and coping finish date; and a data creation part 123 for, according to schedule information containing a date in which extraction of a case to be examined is needed, in the activity logs accumulated in the activity log accumulation part 111, performing first extraction for extracting activity logs to which coping has not been completed, and based on the activity logs accumulated in the activity log accumulation part 111, estimating a date in which coping to a case included in each activity log extracted in the first extraction is completed, then out of the activity logs extracted in the first extraction, performing second extraction for extracting the activity logs in which it is estimated that coping is not completed by the date indicated in the schedule information.SELECTED DRAWING: Figure 1 【課題】検討すべき案件を効率的に抽出する。【解決手段】本発明に係る支援装置である危機対応業務支援装置１００は、案件への対応状況、対応開始日時および対応終了日時を含む活動ログを蓄積する活動ログ蓄積部１１１と、検討すべき案件の抽出が必要な日時を示すスケジュール情報に応じて、活動ログ蓄積部１１１に蓄積されている活動ログのうち、対応が完了済みでない活動ログを抽出する第１の抽出を行い、活動ログ蓄積部１１１に蓄積されている活動ログに基づき、第１の抽出により抽出した活動ログに示される案件の対応が完了する日時を推定し、第１の抽出により抽出した活動ログのうち、スケジュール情報に示される日時までに対応が完了しないと推定される活動ログを抽出する第２の抽出を行う資料作成部１２３とを備える。【選択図】図１