INFORMATION PROCESSING DEVICE, PROGRAM, AND INFORMATION PROVIDING METHOD

• Main Author: SAITO KAZUMASA
• Format: Patent
• Language: English; Japanese
• Published: 10.11.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

PROBLEM TO BE SOLVED: To provide an information processing device capable of providing information to distinguish an alarm requiring a response rom an alarm not requiring a response.SOLUTION: A management support system 50 can communicate with an operation and monitoring system 30 that monitors the working state of a monitoring object system 19 and notifies a person in charge of the system 19 if a prescribed situation is detected. The management support system includes: a storing and reading unit 59 that reads out another person in charge associated with a person in charge from person-in-charge information associating the person in charge and the other person in charge; an information acquisition unit 53 that acquires history information in which history of an action before work that should be done before the other person in charge performs work using the system 19 is recorded together with time; and a screen creation unit 54 (information providing means) that provides a terminal used by the person in charge with the history information including an action before work before the occurrence of the prescribed situation.SELECTED DRAWING: Figure 5 【課題】対応が必要なアラームかそうでないかを切り分けるための情報を提供可能な情報処理装置を提供する。【解決手段】被監視システム１９の稼動状況を監視し、所定状況が検出された場合に前記システム１９の担当者に通知する運用・監視システム３０と、通信可能な管理支援システム５０であって、担当者と他の担当者を対応づける担当者情報から、担当者に対応づけられている他の担当者を読み出す記憶・読出部５９と、他の担当者が前記システム１９を用いた作業を行う前に行う作業前行為の履歴が時刻と共に記録された履歴情報を取得する情報取得部５３と、所定状況の発生よりも前の作業前行為を含む履歴情報を担当者が使用する端末に提供する画面作成部５４（情報提供手段）と、を有する。【選択図】図５