DEFECT NOTIFICATION SYSTEM, DEFECT NOTIFICATION DEVICE, AND DEFECT NOTIFICATION PROGRAM

• Main Authors: NOMURA YUKARI, WATANABE MASAAKI
• Format: Patent
• Language: English; Japanese
• Published: 11.07.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

PROBLEM TO BE SOLVED: To perform data analysis for grasping an occurrence tendency of defects about a product or components for forming the product, efficiently.SOLUTION: A data analysis server 1 for analyzing a tendency of defects and notifying, based on complaint data, comprises: an information acquisition unit 101 for acquiring complaint data which occurs newly on a complaint data server, for storing it in a storage medium; a data analysis unit 103 for, out of the pieces of complaint data managed in the complaint data server, analyzing the data about the compliant data stored in the storage medium, with plural analysis methods, thereby acquiring plural analysis results; a threshold determination unit 105 for, comparing each threshold which is set with respect to each of the plural analysis results, with each of the plural analysis results; and an alert unit 106 for performing notification to a notification destination related to the analysis result which exceeds the threshold.SELECTED DRAWING: Figure 3 【課題】製品やそれを構成する部品についての不具合の発生傾向を掴むためのデータ解析を効率的に行う。【解決手段】苦情データに基づいて不具合の傾向を分析して通知を行うデータ解析サーバ１であって、苦情データサーバにおいて新たに発生した苦情データを取得して記憶媒体に記憶させる情報取得部１０１と、苦情データサーバにおいて管理されている苦情データのうち、記憶媒体に記憶された苦情データに関するデータを、複数の解析方法により解析して得られる複数の解析結果を取得するデータ解析部１０３と、複数の解析結果について夫々設定された閾値と複数の解析結果とを夫々比較する閾値判断部１０５と、閾値を超えた解析結果に関する通知先に対して通知を行うアラート部１０６とを含む。【選択図】図３