REMOTE CONSULTATION SYSTEM

PROBLEM TO BE SOLVED: To reliably connect a customer terminal operated by a customer who has a consultation appointment to a consultant terminal operated by the appointed consultant even if the customer is late for the appointed time. SOLUTION: When detecting that the time difference between the cur...

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Bibliographic Details
Main Author SHINOZUKA AKIKO
Format Patent
LanguageEnglish
Published 04.10.2007
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:PROBLEM TO BE SOLVED: To reliably connect a customer terminal operated by a customer who has a consultation appointment to a consultant terminal operated by the appointed consultant even if the customer is late for the appointed time. SOLUTION: When detecting that the time difference between the current time and an appointed date/time stored in an appointment database 51 reaches a preset time, an appointment server 5 notifies an allocation server 4 correspondingly. The notified allocation server 4, which stores information on consultation standby in a consultant terminal state table 41 in association with appointed consultant terminal identification information and customer terminal information, upon receipt of an allocation request from an appointed customer terminal 1, uses a consultant terminal allocation means 42 to allocate a consultant terminal 3 standing by for consultation only to the customer terminal 1, which has not been allocated to any other customer terminal 1. COPYRIGHT: (C)2008,JPO&INPIT
Bibliography:Application Number: JP20060084786