CENTER SIDE ARCHITECTURE FOR REMOTE SERVICE DELIVERY

PROBLEM TO BE SOLVED: To allow a service provider to make a service call for repair or the like of remote equipment on the basis of a set of data stored in a center side related to soundness or a state of the equipment. SOLUTION: In this architecture, a center side system (10) for communicating with...

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Bibliographic Details
Main Authors OSBORN MARK DAVID, DAUSCH MARK E
Format Patent
LanguageEnglish
Published 22.07.2004
Edition7
Subjects
ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE
CALCULATING
CHECKING-DEVICES
COMPUTING
CONTROL OR REGULATING SYSTEMS IN GENERAL
CONTROLLING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
FUNCTIONAL ELEMENTS OF SUCH SYSTEMS
GENERATING RANDOM NUMBERS
MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS ORELEMENTS
PHYSICS
REGISTERING OR INDICATING THE WORKING OF MACHINES
REGULATING
SELECTING
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
TIME OR ATTENDANCE REGISTERS
VOTING OR LOTTERY APPARATUS
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Summary:PROBLEM TO BE SOLVED: To allow a service provider to make a service call for repair or the like of remote equipment on the basis of a set of data stored in a center side related to soundness or a state of the equipment. SOLUTION: In this architecture, a center side system (10) for communicating with at least one remote side equipment monitor (11) collecting operational data concerning the remote side equipment is provided. The center side system includes a data transfer system (18) configured such that the data transfer system (18) receives the operational data from at least one remote place side equipment monitor (11). The center side system (10) includes an operational data access system (12) receiving the operational data from the data transfer system (18), and storing the operational data in a data storage unit (13). The center side system (10) also includes a notification distribution system (26) receiving data based on the operational data, and distributing the data to a destination according to a prescribed schedule. COPYRIGHT: (C)2004,JPO&NCIPI
Bibliography:Application Number: JP20030421875