CUSTOMER SUPPORT SYSTEM

PROBLEM TO BE SOLVED: To reduce the costs accompanying technical training support and to increase the training effect as to a customer support system for improving the skill of a worker. SOLUTION: The system comprises a computer system 36 which introduces training contents from a service providing s...

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Bibliographic Details
Main Authors ONO KEIMEI, SUGINOHARA NORIAKI, KATAGIRI MITSUO, SHIROMARU ISAO
Format Patent
LanguageEnglish
Published 28.02.2003
Edition7
Subjects
ADVERTISING
APPLIANCES FOR TEACHING, OR COMMUNICATING WITH, THE BLIND,DEAF OR MUTE
CALCULATING
COMPUTING
COUNTING
CRYPTOGRAPHY
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
DIAGRAMS
DISPLAY
EDUCATION
EDUCATIONAL OR DEMONSTRATION APPLIANCES
ELECTRIC DIGITAL DATA PROCESSING
GLOBES
PHYSICS
PLANETARIA
SEALS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:PROBLEM TO BE SOLVED: To reduce the costs accompanying technical training support and to increase the training effect as to a customer support system for improving the skill of a worker. SOLUTION: The system comprises a computer system 36 which introduces training contents from a service providing side 14 to a customer side 19 through a computer network 17, instructor training facilities 37 which educates instructors according to the training contents, and an instructor remote skill training support device 38 which supports a skill training on the customer side from the service providing side 14 through the computer network 17.
Bibliography:Application Number: JP20010242834