TECHNICAL SUPPORT COMMUNICATION SYSTEM AND TECHNICAL SUPPORT METHOD

• Main Authors: OKABE AKIRA, SUZUKI KINICHI, HORIE TORU, IKEDA HIROSHI
• Format: Patent
• Language: English
• Published: 21.02.2003
• Edition: 7
• Subjects: CALCULATING; COMPUTING; CONTROL OR REGULATING SYSTEMS IN GENERAL; CONTROLLING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS ORELEMENTS; PHYSICS; REGULATING; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

PROBLEM TO BE SOLVED: To provide a technical support communication system and a technical support method quickly and accurately giving technical support for an inquiry from a user. SOLUTION: The technical support communication system is provided with a reception server receiving inquiry information about plant equipment of a user registered beforehand transmitted from a person concerned of a service provider on the outside of an answer center, a transmission server transmitting answer information to the inquiry information, an inquiry information data base where the inquiry information is registered, an inquiry history data base where the history of the inquiry information is registered and an answer system for preparing an answer regarding the technical support to the inquiry information on the basis of the technical data of the plant equipment of the registered user and the history of the inquiry information of the plant equipment stored in the inquiry history data base for the inquiry information.