Intelligent telephone calls management system

• Main Author: UGARTE MUGICA JOSE IGNACIO
• Format: Patent
• Language: English; Spanish
• Published: 16.05.1995
• Edition: 5
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

Intelligent telephone calls management system. The intelligent telephone calls management system subject of the invention, which has as its objective the optimisation of sending and receiving telephone calls over multiple lines, based on fully-automated procedures, is constituted based on the functional association of a general-purpose computer 1, which has a core 9 which effects the management and a master manager 10 which realises the functions of activation and deactivation of the system; and a telephone lines processor module 2 which incorporates a series of control units 12, lines 13, managers 14, messages 15, recording 16 and switching and conference 17, which permits communication between an interlocutor 4 and a manager 6, with the possibility that the establishment of said communication can be realised in a manual or an automatic manner and also by means of communication with an external computer 8. SISTEMA DE GESTION DE LLAMADAS TELEFONICAS INTELIGENTE. EL SISTEMA DE GESTION DE LLAMADAS TELEFONICAS INTELIGENTE OBJETO DE LA INVENCION, EL CUAL TIENE POR FINALIDAD LA OPTIMIZACION EN EL ENVIO Y RECEPCION DE LLAMADAS TELEFONICAS SOBRE MULTIPLES LINEAS, EN BASE A PROCEDIMIENTOS TOTALMENTE AUTOMATIZADOS, SE CONSTITUYE EN BASE A LA ASOCIACION FUNCIONAL DE UN ORDENADOR DE PROPOSITO GENERAL (1) QUE DISPONE DE UN NUCLEO (9) ENCARGADO DE LA GESTION Y UN GESTOR MAESTRO (10) QUE REALIZA LAS FUNCIONES DE ACTIVACION Y DESACTIVACION DEL SISTEMA; Y UN MODULO PROCESADOR DE LINEAS TELEFONICAS (2) QUE INCORPORA UNA SERIE DE UNIDADES DE CONTROL (12), LINEAS (13), GESTORES (14), MENSAJES (15), GRABACION (16) Y CONMUTACION Y CONFERENCIA (17), QUE PERMITE LA COMUNICACION ENTRE UN INTERLOCUTOR (4) Y UN GESTOR (6), CON LA POSIBILIDAD DE QUE EL ESTABLECIMIENTO DE DICHA COMUNICACION SE PUEDA REALIZAR DE FORMA MANUAL O AUTOMATICA E INCLUSO MEDIANTE COMUNICACION CON UN ORDENADOR EXTERIOR (8).