SYSTEMS AND METHODS FOR IMPROVED INTERRUPTION AND RESUMPTION MANAGEMENT

• Main Authors: GUALTIERI, James, O'CONNOR, Sean P, TRUMBLE, Ann, CLARKE, Audrey
• Format: Patent
• Language: English; French; German
• Published: 07.08.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA; INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TELEPHONIC COMMUNICATION; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION; WIRELESS COMMUNICATIONS NETWORKS

Interruptions of user activity can cost time and money for organizations. Improved technology is needed for interruption and resumption management. A communication engine can monitor the task state of a user, receive an incoming matter, analyze the incoming matter with a classification model, compare the analyzed incoming matter with the priority of the task state of the user, and interrupt the user by providing the incoming matter to the user if the priority of the analyzed incoming matter is greater than the priority of the task state of the user. When the user would like to resume their interrupted task, the communication engine can provide an output refocus communication and automatically return the device software status to the task state of the user when the interruption occurred.