SYSTEM AND METHOD FOR USING A VIRTUAL AGENT TO PROVIDE CONSUMER ELECTRONIC DEVICE RELATED TECHNICAL SUPPORT

Contextual information for an ecosystem that includes a consumer electronic device is used by a virtual agent to speed up the process by which the virtual agent provides technical support related to the consumer electronic device. The contextual information is used to reduce the amount of informatio...

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Bibliographic Details
Main Authors HATAMBEIKI, Arsham, AHMADI, Nicu, JONKMAN, Jelmer
Format Patent
LanguageEnglish
French
German
Published 13.03.2024
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:Contextual information for an ecosystem that includes a consumer electronic device is used by a virtual agent to speed up the process by which the virtual agent provides technical support related to the consumer electronic device. The contextual information is used to reduce the amount of information the virtual agent requires from the consumer. Whilst collecting information from the consumer, the virtual agent also functions to determines if a hand-off of the consumer to a further agent is needed.
Bibliography:Application Number: EP20220816752