METHOD AND SYSTEM FOR SENTIMENT ANALYSIS OF NATURAL LANGUAGE INPUTS

A method for providing sentiment analysis of a natural language service request to automatically identify and map a user state of mind by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a raw input, the raw input including a computer fil...

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Bibliographic Details
Main Authors MCNAMARA, Kevin J, MARIOTTI, Eugene
Format Patent
LanguageEnglish
French
German
Published 14.02.2024
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:A method for providing sentiment analysis of a natural language service request to automatically identify and map a user state of mind by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a raw input, the raw input including a computer file corresponding to a natural language request; parsing the raw input into component parts; annotating, by using a model, each of the component parts with a predetermined indicator, the predetermined indicator corresponding to the user state of mind; mapping, by using the model, the component parts based on the predetermined indicator; compiling the mapped component parts into a structured input, and determining, by using the model, a quality that corresponds to the structured input.
Bibliography:Application Number: EP20220785381