SYSTEMS AND METHODS FOR EXTRACTING INFORMATION FROM A DIALOGUE

• Main Authors: CRAMPTON, Noah, JEBLEE, Serena, MAMDANI, Muhammad, KHAN KHATTAK, Faiza, RUDZICZ, Frank
• Format: Patent
• Language: English; French; German
• Published: 06.09.2023
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA; INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS; PHYSICS

Described herein are systems and methods of extracting information from a dialogue, the dialogue having transcription data associated therewith. In an embodiment, the method including: receiving the transcription data associated with the dialogue; classifying utterances in the transcription data using a trained classification machine learning model, the classification machine learning model trained using one or more corpora of historical data comprising previous dialogues labelled with utterance types; identifying entities in the transcription data; classifying attributes in the transcription data using a trained attribute machine learning model, the attribute machine learning model trained using one or more corpora of historical data comprising previous dialogues labelled with attributes; and outputting at least one of the utterances, the entities, and the attributes.