RECOMMENDER AND REMEDIATION SYSTEM FOR ENTERPRISE SERVICE MANAGEMENT

A system and method for automatically and algorithmically resolving service tickets through the utilization of historical solution data obtained from multiple sources. The system and method are optionally capable of providing and executing a BOT capable of implementing one or solutions based on the...

Full description

Saved in:
Bibliographic Details
Main Authors KOPPAR, Girish, MONDAL, Nabarun, GHOSH, Partha Pratim, BISWAS, Avijit, PURI, Jatin
Format Patent
LanguageEnglish
French
German
Published 01.12.2021
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
Online AccessGet full text

Cover

More Information
Summary:A system and method for automatically and algorithmically resolving service tickets through the utilization of historical solution data obtained from multiple sources. The system and method are optionally capable of providing and executing a BOT capable of implementing one or solutions based on the automatic and algorithmic recommendation of a solution to resolve the service ticket(s).
Bibliography:Application Number: EP20200745605