SYSTEM AND METHOD OF CAPTURING, TRACKING COMPOSING, ANALYZING AND AUTOMATING ANALOG AND DIGITAL INTERACTIONS

A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to...

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Bibliographic Details
Main Authors Gorny, Tomas, Harker, Raymond
Format Patent
LanguageEnglish
French
German
Published 06.12.2023
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
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Summary:A system and method are disclosed for capturing, tracking, analyzing and automating analog and digital interactions. Embodiments include a system comprising one or more end user systems, one or more entity systems, and a computer operatively coupled to a display device. The computer is configured to monitor one or more communications on first and second communication channels between the end user and entity systems, group the one or more communications on the first and second communication channels by communication subject, and display the grouped communications on the display device.
Bibliography:Application Number: EP20190897040