Customer behavior analysis device, customer behavior analysis system and customer behavior analysis method

A customer behavior analysis device includes: a tracking unit configured to track persons moving in an area around a self-service area where items are provided for self-service, based on image information provided by an imaging device capturing images of the area around the self-service area; a dete...

Full description

Saved in:
Bibliographic Details
Main Authors UNO, YOSHINOBU, HIRAKAWA, KUNIO, NAKAHATA, YUICHI
Format Patent
LanguageEnglish
French
German
Published 06.08.2014
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
Online AccessGet full text

Cover

More Information
Summary:A customer behavior analysis device includes: a tracking unit configured to track persons moving in an area around a self-service area where items are provided for self-service, based on image information provided by an imaging device capturing images of the area around the self-service area; a detection unit configured to obtain, based on a result of tracking performed by the tracking unit, a moving direction of each person relative to an access area, which a customer needs to enter to choose and pick up items from the self-service area, and a staying time of the person in the access area, and to detect non-completing persons who gave up completing self-service action based on the moving direction and the staying time; and an output information generation unit configured to generate output information representing a result of analysis based on a result of detection performed by the detection unit.
Bibliography:Application Number: EP20140152949