Customer service status analysis device, customer service status analysis system and customer service status analysis method

• Main Authors: UNO, YOSHINOBU, HIRAKAWA, KUNIO, NAKAHATA, YUICHI
• Format: Patent
• Language: English; French; German
• Published: 06.08.2014
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A customer service status analysis device includes: a first time obtaining unit configured to detect occurrence of a prescribed customer service event and obtain an occurrence time of the prescribed customer service event based on image information provided by an imaging device capturing images of an interior of a commercial establishment; a second time obtaining unit configured to obtain an occurrence time of a prescribed customer service event from a sales information management device; a time period information obtaining unit configured to obtain time period information relating to customer service based on the occurrence time of the customer service event obtained by the first time obtaining unit and the occurrence time of the customer service event obtained by the second time obtaining unit; and an output information generation unit configured to generate output information representing a result of analysis based on the time period information.