ELECTRONIC COMMUNICATIONS TRIAGE

Triaging electronic communications in a computing system environment can mitigate issues related to large volumes of incoming electronic communications. This can include an analysis of user-specific electronic communication data and associated behaviors to predict which communications a user is like...

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Bibliographic Details
Main Authors SUNDELIN, Tore, WINN, John, WETMORE, Alexander, EDELEN, James, KLEEWEIN, James, PEREIRA, Jorge
Format Patent
LanguageEnglish
French
German
Published 29.04.2020
Subjects
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:Triaging electronic communications in a computing system environment can mitigate issues related to large volumes of incoming electronic communications. This can include an analysis of user-specific electronic communication data and associated behaviors to predict which communications a user is likely to deem important or unimportant. Client-side application features are exposed based on the evaluation of communication importance to enable the user to process arbitrarily large volumes of incoming communications.
Bibliography:Application Number: EP20110847679