COMMUNICATION MANAGEMENT FEATURES

A method for answering a communication includes the steps of receiving an incoming communication sent by a sender and intended for a communication device of a recipient and answering the communication with an injected audio, video, text, and/or graphic message. The injected message indicates to the...

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Bibliographic Details
Main Authors QUIGLEY, DANIEL, P, BRAUN, JOHN, T, SELPH, DOUGLAS, SCOTT, DYER, MARK, WONG, ENRIQUE, J, KELLERHALS, CHARLES, M, WOLFINGER, KENNETH, F, KRANZ, BRADLEY, T, SORENSEN, LARS, S, SHAH, JASON, D
Format Patent
LanguageEnglish
French
German
Published 26.09.2012
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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Summary:A method for answering a communication includes the steps of receiving an incoming communication sent by a sender and intended for a communication device of a recipient and answering the communication with an injected audio, video, text, and/or graphic message. The injected message indicates to the sender, in effect, that the recipient is presently unable to respond to the communication but is or will be made aware of the communication. The method further includes the step of providing a promise fulfillment feature that alerts the recipient to the communication and any promise to follow-up with the sender made in the injected message.
Bibliography:Application Number: EP20100832119