SERVICING CALLS IN CALL CENTERS BASED ON CALLER GEO-LOCATION

Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications terminals; the direction of movement of the calling telecommunications terminals (e.g., north, south, toward a particular geo-location or are...

Full description

Saved in:
Bibliographic Details
Main Authors Matula, Valentine C, Skiba, David Joseph, Erhart, George William
Format Patent
LanguageEnglish
French
German
Published 09.08.2017
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
Online AccessGet full text

Cover

Abstract Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications terminals; the direction of movement of the calling telecommunications terminals (e.g., north, south, toward a particular geo-location or area, away from a particular geo-location or area, etc.); the speed of movement of the calling telecommunications terminals; and the local time at the calling telecommunications terminal. For example, in accordance with the illustrative embodiments, a person who calls the Home Depot ® call center from his or her cell phone while in a Home Depot ® store might be given priority over another call that was received earlier but was not placed from a Home Depot ® store.
AbstractList Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications terminals; the direction of movement of the calling telecommunications terminals (e.g., north, south, toward a particular geo-location or area, away from a particular geo-location or area, etc.); the speed of movement of the calling telecommunications terminals; and the local time at the calling telecommunications terminal. For example, in accordance with the illustrative embodiments, a person who calls the Home Depot ® call center from his or her cell phone while in a Home Depot ® store might be given priority over another call that was received earlier but was not placed from a Home Depot ® store.
Author Erhart, George William
Skiba, David Joseph
Matula, Valentine C
Author_xml – fullname: Matula, Valentine C
– fullname: Skiba, David Joseph
– fullname: Erhart, George William
BookMark eNrjYmDJy89L5WSwCXYNCvN09vRzV3B29PEJVvD0AzMUnF39QlyDghWcHINdXRT8IaKuQQrurv66Pv7OjiGe_n48DKxpiTnFqbxQmptBwc01xNlDN7UgPz61uCAxOTUvtSTeNcDIyMzc0tLQydCYCCUAiToqgw
ContentType Patent
DBID EVB
DatabaseName esp@cenet
DatabaseTitleList
Database_xml – sequence: 1
  dbid: EVB
  name: esp@cenet
  url: http://worldwide.espacenet.com/singleLineSearch?locale=en_EP
  sourceTypes: Open Access Repository
DeliveryMethod fulltext_linktorsrc
Discipline Medicine
Chemistry
Sciences
DocumentTitleAlternate WARTUNGSANRUFE IN ANRUFZENTRALEN BASIEREND AUF DEM GEOGRAFISCHEN STANDORT DES ANRUFERS
APPELS DE MAINTENANCE DANS LES CENTRES D'APPELS BASÉS SUR L'EMPLACEMENT GÉOGRAPHIQUE DE L'APPELANT
ExternalDocumentID EP2267991B1
GroupedDBID EVB
ID FETCH-epo_espacenet_EP2267991B13
IEDL.DBID EVB
IngestDate Fri Jul 19 13:59:50 EDT 2024
IsOpenAccess true
IsPeerReviewed false
IsScholarly false
Language English
French
German
LinkModel DirectLink
MergedId FETCHMERGED-epo_espacenet_EP2267991B13
Notes Application Number: EP20100166924
OpenAccessLink https://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20170809&DB=EPODOC&CC=EP&NR=2267991B1
ParticipantIDs epo_espacenet_EP2267991B1
PublicationCentury 2000
PublicationDate 20170809
PublicationDateYYYYMMDD 2017-08-09
PublicationDate_xml – month: 08
  year: 2017
  text: 20170809
  day: 09
PublicationDecade 2010
PublicationYear 2017
RelatedCompanies Avaya Inc
RelatedCompanies_xml – name: Avaya Inc
Score 3.0999575
Snippet Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications...
SourceID epo
SourceType Open Access Repository
SubjectTerms ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
Title SERVICING CALLS IN CALL CENTERS BASED ON CALLER GEO-LOCATION
URI https://worldwide.espacenet.com/publicationDetails/biblio?FT=D&date=20170809&DB=EPODOC&locale=&CC=EP&NR=2267991B1
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV1LS8NAEB5KFfWmVbG-2IPkFmzM1iRgkGazfUibhKSW3spukkIvabER_76T7UMvehtmYZhdmJ1vdh4L8EANy2rRDJGbyHOdWjLXxRMVejXsXAozs1uqkXYUPPff6du0Pa3BYtcLo-aEfqnhiGhRKdp7qe7r1c8jlq9qK9ePcoGs5Wt37PraNjo2LARAjuZ7Lo9CP2QaY0hpQewiyrAQCnkYKB0girYqY-ATr2pKWf32KN1TOIxQWFGeQS0vGnDMdh-vNeBotM13I7k1vfU5vCQ8ngzYIOgR1hkOEzIIFEEYr6baJsTrJNwn4YbLY9LjoT4MN33CF0C6fMz6Oqox2295xqO9wuYl1ItlkV8BkdKmtnQENYVJ59QQjkgNUaXe5qk0s6wJzT_FXP-zdgMn1dmpujbnFurlx2d-h762lPfqlL4BTNF9kA
link.rule.ids 230,309,783,888,25576,76876
linkProvider European Patent Office
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV3dT8IwEL8QNOKbokb87IPZ2yJz1bFEYlhX2HRshCHhjbRsJLwMIjP--97KQF_07XJNLtcm1_td76MAd9SwrCZNELmJNNWpJVNdPFChF8POpTCTVlM10vbDJ--dvk4eJxVYbHth1JzQLzUcES1qhvaeq_t69fOI5arayvW9XCBr-dIdtV2tjI4NCwGQrblOmw8iN2IaY0hp4bCNKMNCKORgoLSHCNsqjIGPnaIpZfXbo3SPYH-AwrL8GCppVoca2368VoeDfpnvRrI0vfUJPMd8OPaZH_YI6wRBTPxQEYTxYqptTJxOzF0Sbbh8SHo80oNo0yd8CqTLR8zTUY3pbstTPtgpbJ5BNVtm6TkQKVu0JW1BTWHSOTWELWaGKFJv85k0k6QBjT_FXPyzdgs1b9QPpoEfvl3CYXGOqsbNvoJq_vGZXqPfzeWNOrFvW0uAgw
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Apatent&rft.title=SERVICING+CALLS+IN+CALL+CENTERS+BASED+ON+CALLER+GEO-LOCATION&rft.inventor=Matula%2C+Valentine+C&rft.inventor=Skiba%2C+David+Joseph&rft.inventor=Erhart%2C+George+William&rft.date=2017-08-09&rft.externalDBID=B1&rft.externalDocID=EP2267991B1