SERVICING CALLS IN CALL CENTERS BASED ON CALLER GEO-LOCATION

Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications terminals; the direction of movement of the calling telecommunications terminals (e.g., north, south, toward a particular geo-location or are...

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Bibliographic Details
Main Authors Matula, Valentine C, Skiba, David Joseph, Erhart, George William
Format Patent
LanguageEnglish
French
German
Published 09.08.2017
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Summary:Methods are disclosed for servicing incoming calls at a call center based on one or more of the following: the geo-locations of the calling telecommunications terminals; the direction of movement of the calling telecommunications terminals (e.g., north, south, toward a particular geo-location or area, away from a particular geo-location or area, etc.); the speed of movement of the calling telecommunications terminals; and the local time at the calling telecommunications terminal. For example, in accordance with the illustrative embodiments, a person who calls the Home Depot ® call center from his or her cell phone while in a Home Depot ® store might be given priority over another call that was received earlier but was not placed from a Home Depot ® store.
Bibliography:Application Number: EP20100166924