METHOD FOR ESTABLISHING CONSISTENCY OF PROVIDED SERVICES ACROSS GEOGRAPHIC OR CULTURAL DIFFERENCES

A method of standardizing provided services by categorizing the provided services into one or more functional disciplines; establishing a plurality of service maturity levels for each functional discipline; establishing a plurality of service maturity criteria for each serve maturity level; assessin...

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Bibliographic Details
Main Authors BENSON, JAMES M, DYSERT, SCOTT, O'DONNELL, CHARLES A, WU, SYI-AN Z. ("STEVEN")
Format Patent
LanguageEnglish
French
German
Published 19.01.2011
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Summary:A method of standardizing provided services by categorizing the provided services into one or more functional disciplines; establishing a plurality of service maturity levels for each functional discipline; establishing a plurality of service maturity criteria for each serve maturity level; assessing the service maturity level for each functional discipline according to the associated service maturity criteria; advancing to the next service maturity level when the assessment achieves a predetermined level of success.
Bibliography:Application Number: EP20070869397